Refund policy

Return & Refund Policy

Last Updated: August 23, 2026

We want you to be happy with your Wicked Honey purchase. Please review this policy before placing an order.

14-Day Return Policy

For eligible physical products, you may request a return within 14 days of receiving your order.

To qualify for a return, the item must be:

• Unused and unworn
• In the same condition in which it was received
• Free from damage, stains, odors, pet hair, or other signs of use
• Returned with any original packaging or tags when applicable

You must contact us within the 14-day return period before sending an item back.

Items returned without first requesting a return may not be accepted.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return is the result of an error by Wicked Honey or one of our fulfillment partners.

We recommend using a trackable shipping method for returns.

Print-on-Demand and Made-to-Order Products

Many Wicked Honey products are produced specifically after an order is placed.

Products that are personalized, customized, or otherwise made specifically to a customer’s specifications may not be eligible for return or exchange for change-of-mind reasons.

Non-personalized print-on-demand products may be eligible for return when permitted under this policy and applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the problem
• Photographs of the packaging or shipping label when relevant

If the claim is approved, we may provide a replacement, refund, or other appropriate resolution at no additional cost.

Digital Products

Because digital products are delivered electronically and cannot physically be returned, digital purchases are generally non-refundable once the product has been downloaded, accessed, or delivered, except where required by law.

If you experience a technical problem accessing a digital purchase, please contact us so we can help resolve the issue.

Non-Returnable Items

The following items may not be eligible for return:

• Personalized or custom-made products
• Digital downloads after access or download has begun
• Gift cards
• Items that have been used, worn, washed, altered, or damaged after delivery
• Items returned more than 14 days after delivery
• Final-sale items when clearly identified as final sale before purchase

These exclusions do not limit any rights you may have under applicable consumer protection law.

Exchanges

We do not guarantee direct exchanges because many products are made to order.

If you need a different size, color, or item, contact us within the return period. Depending on the product, you may need to return the original item and place a new order.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank, credit card provider, or payment processor to post the refund.

Shipping charges are non-refundable unless otherwise required by law or the order was damaged, defective, incorrect, or otherwise eligible for reimbursement.

Cancellations

Because some products enter production shortly after an order is placed, we cannot guarantee cancellation once fulfillment has begun.

Contact us as soon as possible if you need to request a cancellation.

If production has not started, we may be able to cancel the order and issue a refund.

European Union Customers

Customers in the European Union may have a legal right to withdraw from eligible online purchases within 14 days of receiving the goods, without providing a reason.

Certain exceptions may apply, including products made to the customer’s specifications or clearly personalized products.

For eligible returns under the right of withdrawal, customers may be responsible for direct return shipping costs where permitted by law and where they were informed of this responsibility before purchase.

For qualifying digital content, the right of withdrawal may end once delivery or download begins if the customer has expressly consented to immediate delivery and acknowledged the loss of the withdrawal right.

Nothing in this policy limits mandatory consumer rights provided by applicable law.

How to Request a Return

To request a return, use the contact method available through the Wicked Honey website and include:

• Your name
• Order number
• Product being returned
• Reason for the return
• Photographs if the product is damaged, defective, or incorrect

Return instructions will be provided if the request is approved.

Please do not send products directly to a manufacturer or fulfillment facility unless instructed to do so.

Contact

For questions regarding returns, refunds, damaged products, or an existing order, please contact Wicked Honey LLC through the contact options available on our website.